Privacy Policy

1. Who We Are

MassGarage is a garage door service company operating in the Commonwealth and surrounding states. Our registered business contact is infoflowmoney@gmail.com. This policy explains how we collect, use, and protect personal information provided through our website and service request forms.

2. Information We Collect

When you request an estimate or contact MassGarage, we may collect:

• Name and contact information (phone number, email address)
• Service address or ZIP code
• Description of the garage door problem or service needed
• Browser type, IP address, and pages visited (collected automatically via cookies)

We do not collect payment card numbers through this website; payments are handled directly via Zelle, Venmo, cash, or check at time of service.

3. How We Use Information

We use the information we collect to:

• Respond to your service request and schedule technician visits
• Send service-related communications (appointment reminders, follow-up)
• Improve website performance and user experience
• Comply with applicable law

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. TCPA Consent & Opt-Out

By submitting a service request form on this website, you consent to receive service-related calls and text messages from MassGarage at the number you provide, which may be auto-dialed or use pre-recorded messages, as permitted under the Telephone Consumer Protection Act (TCPA). Consent is not a condition of service. To opt out of text messages, reply STOP at any time. To opt out of calls, contact us at infoflowmoney@gmail.com.

5. Cookies

This website uses essential cookies to maintain session state and remember form preferences. We do not use third-party advertising cookies. You may disable cookies in your browser settings; some site features may not function correctly if you do so.

6. Data Retention

Service request records are retained for up to 3 years for warranty and business purposes. You may request deletion of your personal data at any time by contacting us.

7. Your State Consumer Rights (M.G.L. c. 93A)

Residents of our primary service state have the right to know what personal information we hold about them, to request correction or deletion of that information, and to opt out of any sale of personal information (we do not sell personal information). These rights are provided under M.G.L. Chapter 93A, the Consumer Protection Act. To exercise these rights, submit a written request to infoflowmoney@gmail.com. We will respond within 30 days.

8. Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, or loss. No method of internet transmission is 100% secure; we encourage you to share only what is necessary to fulfill your service request.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

10. Contact

For privacy questions, data deletion requests, or to exercise your consumer rights, contact MassGarage at infoflowmoney@gmail.com or call (781) 602-0737.