Emergency garage door repair
When your garage door fails at the worst possible moment — door stuck closed with your car trapped, spring snapped overnight, or door refusing to shut and leaving your home exposed — MassGarage responds fast. We serve Boston Metro, MA with priority same-day dispatch for situations that cannot wait for a scheduled appointment.
Answered 24 hours · No after-hours surcharge
Why a broken garage door is urgent
A garage door that is stuck open or will not fully close is a serious security and safety issue — not just an inconvenience. An open door gives anyone direct access to your home, your vehicle, and anything stored in the garage. Broken springs under tension and cables at failure point are also injury hazards that get worse if the door continues to be operated.
DIY repairs on garage door springs are particularly dangerous. Torsion springs store several hundred pounds of mechanical force. Improper handling causes the spring to snap and recoil violently. We strongly recommend calling a technician rather than attempting spring work without professional training and the correct winding tools.
What we treat as an emergency
Any of the following situations qualifies for priority response:
Broken garage door spring
A snapped torsion or extension spring is the most common garage door emergency. Without a working spring, the door weighs 150–400 lbs and cannot be safely lifted by hand or opener. We replace springs with the correct size and rating for your specific door.
Door off its tracks
When a door jumps off the vertical or horizontal track, it typically hangs at an angle and cannot move without risking a full collapse. This often happens after a vehicle impact, worn rollers, or a broken cable pulling unevenly. We realign the track, replace damaged rollers or hardware, and re-test the full travel before we leave.
Garage door opener failure
An opener that clicks but won't move the door, reverses immediately, or shows a blinking error code may have a failed logic board, stripped gears, or a faulty limit switch. We diagnose opener problems on-site and carry replacement parts for the most common brands.
Snapped cable or broken roller
Lift cables run the full height of the door and work in tandem with the springs to move the weight safely. A snapped cable causes the door to drop unevenly or get stuck mid-travel. Both are same-day fixes when caught early.
Safety sensor malfunction
Misaligned or dirty sensors cause the door to refuse to close, leaving your garage exposed. We clean, realign, and test both sensors to restore safe auto-reverse function.
Stuck, frozen, or jammed door
Doors can jam due to warped sections, debris in the track, or a lock engaged with the opener active. In cold climates, weather seals freeze to the ground and force the motor to stall. We identify the root cause so the problem does not repeat.
How Our Emergency Response Works
- 1
Call us — any hour
Our emergency line is answered 24 hours a day. Describe the situation and we will tell you whether it is safe to operate the door while you wait.
- 2
Priority dispatch
We route the nearest available technician to your address. Most emergency calls receive a technician within 1–3 hours of the initial call.
- 3
On-site diagnosis with upfront price
The technician inspects the door, identifies the root cause, and provides a written estimate before starting any work. No hidden fees.
- 4
Same-visit repair
Our trucks carry springs, cables, rollers, opener parts, and common panel hardware. Most emergency repairs are completed on the first visit.
Transparent Pricing
We charge the same service rate regardless of when you call. There is no premium for evenings, weekends, or holidays beyond what we disclose upfront. The technician will give you a written price before any work begins.
- Written estimate before we start
- No hidden diagnostic or trip fees
- Same pricing day and night
- Most repairs completed in a single visit
Need non-emergency service or a free estimate?
Use our estimate form — we'll reach out same day during business hours.